Customer Support Services
We believe that taking delivery of a Magalbs system is just the start of the story and our client services support our infrastructure with the people touch.
Maglabs’ customer support services work with each client in a unique way that best fits their particular business needs, requirements and available resources.
Our support services include:
- 24 hour helpdesks based in the UK, 365 days a year
- Technical Support
- Training and change management
- Digital Asset Management Services
Our dedicated 24 hour, UK based telephone help desks and email support are at the root of our success. They are a key reason why so many of our clients keep coming back to us for systems that allow them to manage their digital assets, licencing and marketing across the globe.
We also believe we are unique in the intellectual property (IP) ownership we hand over to our clients. They own the code we develop for them – they don’t licence it from us. And we give our clients full security by placing all code and resources in a 3rd party Escrow contract.
